Returns
Our policy lasts 3 days. If 3 days have gone by since the product is delivered, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. We offer a very simple and easy 3 days return policy to you. You can conveniently return any item and avail refund/adjustment, within 3 days from the date of delivery. All items purchased from Kulture Forever (subject to shipping policy) can be returned for refund* within 3 days from the date of shipment (as recorded by the shipping provider). The refund amount will be paid after deducting *actual shipping charges. The items to be returned must be in original packing and with all bills and labels. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service. The charges for the same shall be borne by you. Once your return is received by us, a quality check will be performed on the returned items by our quality team. This is subject to your return having met the requirements of being unused and returned within 3 days. Any returned item received by us that does not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to you within 48-72 working hours from the date of receiving the item. The refund amount shall be returned in the same account from which the amount was received unless specifically requested within 10-15 days of confirmation by us for material received intact.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@kultureforever.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@kultureforever.com.
Shipping
We, at Kulture Forever know how important it is to receive your purchased products in the finest condition and also at your expected time, so we use a large network of couriers to deliver your products to you in the quickest time possible.
Depending upon the location, the product is shipped to you within 3-7 days. Delivery of order will be made and intimated as per our shipping partner’s tie-up within 5-15 days depending upon location.
However, ODA location may take a much longer time to deliver or during restrictions imposed during Covid-19 or any Climatic conditions, as the case maybe. For an order of Rs.499/- and less, COD charge of Rs.50/- will be applicable for COD orders. The whole order amount including shipping charges will be refunded if the order is canceled before dispatch, lost or undelivered to your preferred location.
Shipping charges will not be refunded if you cancel a part of the order. Original shipping charges will not be refunded if you return an order delivered to you. If you self-ship the products you want to return, the shipping charges will not be reimbursed. Some products are on a Free Shipping basis as mentioned in the cart.
In case anyone refuses to take delivery/material of goods so ordered, he/she shall have to pay side shipping and COD charges for the said return. COD charges are extra & applicable as mentioned in the cart for certain items. As per the Cash on Delivery (COD) policy: A ‘Cash on Delivery’ order is placed only once verified by Kulture Forever Customer Support via mail/telecom. To avail C-O-D Service, all the items in the cart should be applicable for COD. COD is applicable on a minimum purchase of Rs. 499/- and maximum of Rs. 4999/- only.